Refund Policy
A ritual, once performed, cannot be undone — so the cut-off for cancelling is the point at which preparation begins.
Last updated: 11 August 2026
Cancelling before the ritual
You may cancel and receive a full refund up to 24 hours before the scheduled time. Materials are procured and the sankalpam list is handed to the purohit after that point, so cancellations closer to the ritual cannot be refunded.
If we cannot perform the ritual
If the ritual does not take place — temple closure, priest unavailability, or any reason on our side — you receive a full refund, or the option to move your sankalpam to the next performance of the same ritual. You choose.
If your video does not arrive
Your pooja video is delivered within 48 hours. If it does not arrive and we cannot supply it, you may request a full refund even though the ritual was performed.
Mistakes in the sankalpam
Tell us before the scheduled date and we will correct the details at no charge. If a name was misread because of an error on our side, we will re-perform the sankalpam at the next available date at no cost.
How to request a refund
- Write to help@hariharamandir.com or message us on WhatsApp.
- Include your booking reference (for example SHM-7F3K2Q).
- Tell us briefly what happened.
How long refunds take
Approved refunds are issued to the original payment method. Banks and UPI providers typically take 5–7 working days to show the credit; the delay after we release it is on their side, not ours.
Donations and chadhavas
Offerings such as annadanam are made as soon as they are received and are generally not refundable once fulfilled. If yours has not yet been fulfilled, contact us and we will refund it.